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Biography
Elizabeth K. (Beth) Adams is President and CEO of TeleManagement Forum, an international consortium of service providers and their suppliers providing industry leadership in the area of service management automation.
Adams has 28 years of experience in the telecom industry including central office operations, network administration, operations planning, service development and service management. Her work to develop TM Forum’s ‘Service Management Business Process Model’ remains the core of the organization’s popular Telecom Operations Map. Adams co-authored The Lean Communications Provider (McGraw-Hill, 1996), and is a regularly featured speaker at conferences worldwide.
Adams holds a B.A. in English from Marietta College and an M.B.A. from the Rutgers University executive program.
Candidate’s Statement
The strengths of traditional communications providers – knowing how to manage huge-scale public networks reliably – are viewed by many new entrants as being ‘old-fashioned’ or perhaps ‘overweight.’ Changing this perception – and getting credit for what they offer – will be essential if telecom companies are to be thought of as ‘e-business providers’ that deserve a fair share of high-margin, value-added revenues. Otherwise, the good old reliable telecom companies will become commodity suppliers of bandwidth, earning steady but unspectacular returns as they serve the high fliers. ComSoc, as the premier technical speaker for the industry, could have tremendous influence in turning this around.
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