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CQR 2007 CHAIRMAN’S AWARD
Dr. Tortorella is cited for pioneering work in service reliability theory and engineering, for sustained contributions to reliable services, networks, and products in the telecommunications industry, and for continued service to the CQR since 1986.
As Research Professor at Rutgers, Mike Tortorella maintains an active research program of interest to telecommunications companies, encompassing stochastic network flows, service reliability management and engineering, and control of connectionless networks. Mike also teaches graduate and undergraduate courses in statistics and industrial engineering.
A native of New York City, Dr. Tortorella studied mathematics and philosophy at the undergraduate and graduate level. He has worked in telecommunications, served as a military officer, and is currently Research Professor of Industrial and Systems Engineering at Rutgers, the State University of New Jersey. During his career with Bell Laboratories in the Bell System, AT&T, and Lucent Technologies, he developed expertise in network design and performance analysis, reliability management and engineering, survival analysis, information technology, and software engineering. He also holds United States patent number 6,312,275, “Electromagnetically Locking Latch to Prevent Erroneous Circuit Pack Removal.”
Dr. Tortorella, a Distinguished Member of Technical Staff at Bell Laboratories, also served as technical manager of the Design for Reliability Processes and Technology Group. His career at Bell Laboratories was marked by a consistent focus on the effects perceived by customers of failures in the telecommunications infrastructure, culminating with the publication in 2004 of the seminal papers in service reliability theory and engineering. He was also the lead reliability engineer for the AT&T SL-280 undersea cable communications system, the first application of fiber optic technology in an intercontinental, underwater system. Dr. Tortorella is also responsible for CADRE (Computer-Aided Design for Reliability), the current Bell Laboratories reliability modeling system for circuit packs that integrates thermal analysis, electrical stress analysis, and component reliability models to provide designers with real-time design for reliability feedback integrated with CAD.
Dr. Tortorella is currently Managing Director of Assured Networks, LLC, a next-generation network and service reliability consultancy. Recent clients include Booz Allen Hamilton, Inc., Liz Claiborne, Inc., Amedia Networks, and the United States Department of Defense Office of Force Transformation.
Mike is Advisory Editor of Quality Technology and Quantitative Management and has served as associate editor of Naval Research Logistics and Transactions of the Institute of Industrial Engineers. He has also served as a judge at the Mathematical Competition in Modeling since 1993.
Dr. Tortorella receiving the CQR 2007 Chairman's Award from Kenichi Mase in CQR 2007 Workshop, Fort Myers, Florida