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About ComSoc

Introduction

The ComSoc ICT Ticketing System allows staff and volunteers to submit support requests for various ICT projects such as conference web sites and mobile apps.  As these projects begin, staff and volunteers are notified by a welcome email from ICT staff when they’ve been added to a project and can begin submitting requests.

What staff or volunteers request depends on the particular project and is outlined in the welcome email and initial conversations with ICT staff.  For example, changes to existing content may be requested for a conference website, or a spreadsheet of events may be submitted for a mobile app.

Using the ticketing system ensures that all requests are received, tracked and completed.

 

Signing In

To submit a support request go to http://pm.comsoc.org.

Sign in with your username and password.  If you’ve lost your password you can click the Lost Password link to reset it.

When first invited to the ticketing system you will be given a temporary password, which you’ll be asked to change the first time you sign in.

 

Making a Request

When you sign into the ticketing system, you'll be taken to the Projects page (unless you belong to only one project, in which case you'll skip right to the New Ticket form for that project).  If you ever need to get back to the Projects list, you can click Projects in the black menu bar at the top of the site.

Ticketing System for Conference Websites - Figure 1 - An example Projects listing
An example Projects listing

You can also use the drop-down menu in the top right of the page to jump directly to any project.

On the Projects list, you will see every project you belong to.  Click a project's name to go that project. You will view the project overview page.  This page will give an overview of how many requests are open and who the involved parties are.

Ticketing System for Conference Websites - Figure 2 - An example project overview page
An example project overview page

Click New Issue in the grey project menu bar to create a new request (or “issue”) for that project.

Ticketing System for Conference Websites - Figure 3 - An example New Issue form.
An example New Issue form.

Enter in a subject and a description for your request.  The subject should be short and simple - and does not need to include which website/project you're asking about. 

Attach any files that may be needed for your request.

Select a priority and due date if needed.  Please reserve the "As Soon As Possible" priority for issues which really are an emergency.

Click Create.

Your request will be created and one or more ICT staff members will be notified by email.  You will be emailed when the ticket is updated or completed. You can reply to the ticket emails if you need to share any more information.

Please limit each ticket to a single request, or a small group of related requests. For example, if multiple corrections need to be made on the Committee page, that can be a single ticket. However, if content needs to be added across multiple pages please make a ticket for each page.

 

Graphics and Branding Resources 

Please review the Image Use Policy before submitting a request to add images to the website.

Homepage Slideshow
The IEEE ComSoc Marketing team provides IEEE brand compliant marketing images for the homepage slideshow. Please contact the IEEE ComSoc Marketing team if you would like to request changes to the existing slideshow banners.

 

Support

If you do not know your ComSoc Ticketing System username, or have forgotten your password, you can reset your password.